pk tk's Privacy Policy
Your personal information is of the utmost importance to us. This document explains in detail what information pk tk collects, how it is used, and what your rights are.
Last Updated: This privacy policy is revised from time to time. The most recent version will always be available on this page. Continuing to use the site after any changes means you have accepted the updated policy.
Table of Contents
- 1. Introduction and Scope
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Sharing Information with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Data Retention and Security
- 8. Your Rights
- 9. Protection of Minors
- 10. Changes to the Policy
- 11. Contact
Introduction and Scope
pk tk is an online gaming platform that provides casino and sports betting services to users in Bangladesh. This privacy policy ("Policy") sets out what information is collected from users ("you" or "user") while using pk tk's website and related services ("Platform"), how that information is processed, and in what circumstances it may be shared with third parties.
This policy must be read together with pk tk's Terms and Conditions, as both documents together form the overall contractual framework for use of the Platform. By accessing or registering on the Platform, you are considered to have accepted all the terms of this policy. If you do not agree with any part of this policy, please refrain from using the Platform.
pk tk provides services only to individuals aged 21 or above. Any identity-related information collected for the purpose of age verification is also covered by this policy.
Types of Information Collected
2.1 Information You Provide Directly
Information you provide directly when opening an account and in the course of using our services:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport number (for identity verification)
- Payment account details such as bKash, Nagad, Rocket, or Upay number
- Account password and security question answers
2.2 Automatically Collected Information
Information recorded automatically while using the Platform:
- IP address and device identification details
- Browser type and operating system
- Login time, session duration, and usage patterns
- Gaming activity, betting history, and transaction records
- Page visits, clicks, and navigation data
2.3 Information Received from Third Parties
In some cases we may also receive information from third-party sources, such as transaction confirmation data from payment processing services or information from identity verification agencies. This information is handled under the same privacy standards.
How Information Is Collected
pk tk collects user information in the following ways:
- Registration Form: Information filled in when opening an account is stored directly.
- Login and Session Tracking: The time, duration, and activity of each login session are recorded.
- Financial Transactions: Complete details of every deposit and withdrawal transaction are stored.
- Cookies and Similar Technologies: Cookies are used to improve the browsing experience (see Section 6).
- Live Chat and Support Communications: Messages and information sent to customer service are stored.
- Technical Logs: Server-level log files automatically record technical information.
Regardless of the method of collection, pk tk always follows the principle of proportionality — meaning only the minimum information necessary for a specific purpose is collected.
Purpose of Using Information
pk tk uses collected information only for the following legitimate purposes:
4.1 Service Operations
- Creating, verifying, and managing accounts
- Running gaming and betting activities
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
4.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Age verification and blocking access by minors
- Maintaining the security and integrity of the Platform
4.3 Improving User Experience
- Improving Platform functionality and design
- Providing personalised game recommendations
- Ensuring 24/7 customer support in Bengali and English
4.4 Communications
- Sending important account-related notifications
- Sending transaction confirmation messages
- Sharing promotional information subject to your consent
pk tk never sells or rents user information to third parties. Information is also used as part of our Responsible Gaming programme to identify and prevent problematic or risky gaming behaviour.
Sharing Information with Third Parties
pk tk may share users' personal information with third parties in limited and specific circumstances. These circumstances are detailed below:
5.1 Service Provider Partners
Necessary information is shared with selected third-party partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management. These partners are bound by strict confidentiality agreements and may only use the information to provide the specified services.
5.2 Game Software Providers
Minimum information necessary for operating games may be shared with Pragmatic Play, Evolution, PG Soft, JILI, and other game studios. This information is never used for marketing purposes.
5.3 Legal Obligations
pk tk may be required to provide information in response to a lawful request from law enforcement agencies or a court order. In such cases, only the minimum necessary information is provided.
5.4 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, but this policy will remain in effect in such cases.
Cookies and Tracking Technologies
The pk tk platform uses cookies and similar technologies to improve user experience and analyse Platform performance.
6.1 Types of Cookies
- Essential Cookies: Necessary for maintaining login status, ensuring security, and running core services.
- Functionality Cookies: Used to remember language preferences, game settings, and personalised experience.
- Analytical Cookies: Used to understand page visits and usage patterns, which helps in improving the Platform.
6.2 Cookie Controls
You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may disrupt the Platform's core functionality and you may not be able to log in properly.
Data Retention and Security
7.1 Retention Period
pk tk retains user information according to the following criteria:
- For active accounts, until the account is closed.
- Even after an account is closed, information is retained for a defined period to meet legal and regulatory requirements.
- Financial transaction records are kept for an extended period.
7.2 Security Measures
pk tk has put in place multiple layers of technical and organisational security measures to keep your information safe:
- SSL (Secure Socket Layer) encryption — all data transmissions are secured.
- Information stored in the database is kept in encrypted form.
- Only a limited number of staff can access personal information.
- Regular security audits and vulnerability assessments are conducted.
- Automated monitoring systems are active to detect suspicious activity.
However, it is not possible to claim that transmitting data over the internet is completely secure. We make every effort, but users must also take responsibility for keeping their passwords confidential and avoiding logging in from unfamiliar devices.
Your Rights
As a pk tk user, you have the following rights over your own information:
8.1 Right of Access
You may ask at any time what information pk tk holds about you. After a request is made, the information will be provided within a set timeframe.
8.2 Right of Rectification
If any information held about you is incorrect or incomplete, you may request a correction. Some information can be updated directly through your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, this right may be limited where there is a legal obligation or an active dispute.
8.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. You may also object to certain types of processing.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact the pk tk customer support team via live chat or email. For more general questions, you can visit our FAQ section, which contains answers to many account management questions.
Protection of Minors
pk tk strictly follows a 21+ age policy. This Platform is not intended for anyone under the age of 21 in any way.
Age verification is mandatory during the registration process. If there is reason to suspect that a minor's information is associated with an account, that account will be suspended immediately and the collected information will be deleted.
pk tk does not intentionally collect personal information from anyone under the age of 21.
Changes to the Policy
pk tk reserves the right to amend this Privacy Policy as needed. If changes are made:
- The updated version will be published on this page.
- For significant changes, registered users will be notified by email or through the platform.
- Continued use of the platform after the updated policy is published will be considered acceptance of the new terms.
It is therefore advisable to review this page regularly. This Privacy Policy is part of pk tk's overall service framework — it is consistent with the values and identity of the organisation described on the About Us page.
Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact pk tk's support team:
For requests relating to personal information, please contact us from the mobile number or email address registered to your account so that your identity can be verified.